At work I’m currently cross training two employees, a back up lead in and I have to performing my daily duties. In addition I help the staff with complex issues regarding cases or with difficult customers. So far this week the training is going as planned, but it is consuming a great portion of my time. The trainees are at different stages of their training and are being introduced to different tasks, so I’m having a hard time keeping up with my duties. On the other hand my plan for speeding up the training is working. The two trainees are about two weeks ahead of all previous trainees. Soon the trainees will be on their own, and I’ll be relieved to go back to handling my duties in a timely manner.
Cross-training is a total pain in the butt but it makes complete sense in the long run of the organization. I hope it all goes well for you.
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