Sunday, October 3, 2010
At our court, we cross train employees. They are sent to another section of the court to learn a different job in order to be prepared for emergency coverage needs, to increase the employees' understanding of the whole process, and to increase mobility and promotions. Last week, I learned that I'd be in charge of training employees from other departments to learn the duties of customer service. The training lasts three months per employee. The training used to be done by two leads, but now it will all be my responsibility. I am pleased that this responsibility has been given to me, and that my supervisor regards me as a good trainer. I already have plans to make certain changes, based on my observations and participation in past trainings. I'm looking forward to this opportunity to show that I'm capable of sharing my knowledge with others and assisting them to broaden their horizons.
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Congratulations on the added responsibility. I always find that whenever something like that comes along it not only benefits the person I'm teaching but it also helps strengthen my knowledge on the subject matter. Its fantastic that you have such a positive outlook on this and that you see it as a growth opportunity. I look forward to hearing more about it in future posts.
ReplyDeleteIt is so refreshing to see someone actually look forward to increased responsibility. That is a rare thing these days. The idea of crosstraining other people to cover other duties within an office is fantastic. My husband ran a few large Legal Offices in the Air Force before he retired and he used this same concept. All military personnel under his command were trained on every aspect of the office. This covered areas from the receptionist job all the way up the chain to his position. Often, when he had to be out of town, he would place different people in charge to give them an idea of what he did on a daily basis. It really raised the eyebrows of people who thought he simply sat behind a desk and barked orders.
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